At The Proven Formula, we strive to provide an exceptional shopping experience and superior customer service. To ensure your satisfaction, we have developed a comprehensive Shipping & Returns Policy that covers all aspects of order processing, delivery, and returns.

Shipping Policy:

Processing Time: All orders are processed within 1-3 business days, excluding weekends and public holidays. During peak times or promotional periods, processing times may be slightly longer.

Shipping Rates: We offer competitive shipping rates based on your order's weight and destination. Shipping rates will be calculated at checkout.

Shipping Methods: We use reputable courier services to ensure the safe and timely delivery of your order. Depending on your location, we may use different shipping providers to offer the most efficient service.

Delivery Time: Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process. Please note that delivery times are estimates and not guarantees, as unforeseen delays may occur.

International Shipping: We ship worldwide! Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. The Proven Formula is not responsible for any customs delays or additional fees incurred during the shipping process.

Return Policy

At The Proven Formula, your satisfaction is our top priority. We understand that everyone's skin is unique, and that sometimes a product may not meet your expectations. That's why we offer a hassle-free return policy for our valued customers.

If you are not completely satisfied with your purchase, you may request a full refund or exchange within 30 days from the date of receipt, without returning the product. We want our customers to get the full benefits of our products, so there is no need to return the item. Please follow the guidelines below to ensure a smooth return process:

Contact our customer support team via email at support@theprovenformula.com within 30 days of receiving your order. Please provide your order number, a brief explanation of the issue, and whether you would like a refund or exchange.

Products should have been used according to the recommended instructions to ensure the best results.

Once your request is received, our team will review your case and process your refund or exchange within 5 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that shipping charges are non-refundable, and we cannot accept requests for refunds or exchanges for items that have been excessively used, damaged, or altered.

We appreciate your understanding and support as we strive to provide the highest quality skincare products and exceptional customer service. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer support team.